Customer Testimonials
We are continually
developing this area of our website and would
appreciate any postive comments you would like to
share with us to add to our new testimonials
section. We would also appreciate having a photo of
you in your gear to add to this section. Please
contact Paul G if you would like your
picture and or testimonial featured
here.
We appreciate the opportunity to earn your business!
Hi!
We've purchased all of my son's goalie equipment from you folks throughout the past few years. This includes pads, catchers, blockers and mask. Mike currently uses Brian pads, as well as Brian catcher and blocker, and a CCM 'Wolf' mask.
The distance travelled to your location may be long, by some standards, but the selection, service and price just can't be beat!
Regards,
Dave and Mike Hamacher (currently playing with the Richmond Hill Stars)
Markham, Ontario
We've purchased all of my son's goalie equipment from you folks throughout the past few years. This includes pads, catchers, blockers and mask. Mike currently uses Brian pads, as well as Brian catcher and blocker, and a CCM 'Wolf' mask.
The distance travelled to your location may be long, by some standards, but the selection, service and price just can't be beat!
Regards,
Dave and Mike Hamacher (currently playing with the Richmond Hill Stars)
Markham, Ontario
I was on
the market for a new set of gear, and through a bit
of research and word of mouth I ended up talking to
the folks at Duke's. After asking about all the new
lines of gear, I decided to go with a custom set of
Koho 580 gear. The help and service I received from
the staff at Duke's, Zack and Paul in particular,
was outstanding from the day I ordered up to this
very day. During the waiting period my emails were
replied to promptly when I asked about the status
of my order. When I received my equipment it was
precisely what I had wanted. Paul even went as far
as to modify my catch gloves with his Koho approved
T-trap modification, and to send me pictures via
email so I could see them before they were sent off
to me. I am very pleased with my choice of going
through Duke's to purchase my gear. In fact I plan
on making all my major equipment purchases from
Duke's in the future.
Thanks again to everyone at Duke's
Jon Gramlich - U.S.A.
Thanks again to everyone at Duke's
Jon Gramlich - U.S.A.
I live in the Toronto area so I have the choice of
all the major stores to buy my goalie
equipment.
I did extensive research, checking out the stores closest to me, checking prices on the internet, and checking the goalie bulletin boards for people's comments.I have had previous experience buying goalie equipment as my 9 year old son David is a goalie. I made the decision to go to Duke's. When I got there, I was immediately impressed by the amount of gear they carry. Every nook and cranny in that store is jammed packed! I met Will, who basically spent his whole day with me, letting me try on as much stuff as I wanted, until it "felt right".He would usually let me make my own decision, then give me his opinion. He was always right on...whatever he recommended did indeed feel right and fit right. I am very happy with the service I received from Will, as well as the advice I was given by Paul. As a bonus, the prices at Duke's were better than I expected, quite a bit lower than I was able to get anywhere else. I have also had some contact with Zack , mostly by email, in tracking the equipment I ordered. He replies promptly and courteously, and is very helpful.
I can highly recommend Duke's. I know that for my son and I it is the only place we will need to go for our future needs.
Zane Zelsman
Thornhill, Ontario
I did extensive research, checking out the stores closest to me, checking prices on the internet, and checking the goalie bulletin boards for people's comments.I have had previous experience buying goalie equipment as my 9 year old son David is a goalie. I made the decision to go to Duke's. When I got there, I was immediately impressed by the amount of gear they carry. Every nook and cranny in that store is jammed packed! I met Will, who basically spent his whole day with me, letting me try on as much stuff as I wanted, until it "felt right".He would usually let me make my own decision, then give me his opinion. He was always right on...whatever he recommended did indeed feel right and fit right. I am very happy with the service I received from Will, as well as the advice I was given by Paul. As a bonus, the prices at Duke's were better than I expected, quite a bit lower than I was able to get anywhere else. I have also had some contact with Zack , mostly by email, in tracking the equipment I ordered. He replies promptly and courteously, and is very helpful.
I can highly recommend Duke's. I know that for my son and I it is the only place we will need to go for our future needs.
Zane Zelsman
Thornhill, Ontario
I learned
about Dukes through Paul, Dukes webmaster. When I
was looking to purchase some new leg pads, he had
told me to contact Zack. Since I live in Michigan,
I wasn't able to just go to the store so I gave
them a call. After a phone conversation and a
couple of emails, I was confident that Dukes was
where I wanted to purchase my gear from. With Zacks
help, I ordered a set of McKenney 851 leg pads in
custom colors.
Zack was very easy to deal with and answered all of my questions promptly either by phone or email. And those that he couldn't answer, he contacted the manufacturer to find out for me. The hardest part of the whole process was deciding on what colors to get on the pads.
My order was processed over the phone and I faxed my color sheet over. The promised delivery time was met and I couldn't be happier. The pads turned out great! And a nice part to add is that Zack even remembered me a few months later when I called up to order a matching McKenney 851 blocker and McKenney 855 pants.
And I couldn't have found a better price. With the money I saved on the pads through Dukes, I was able to save up that much quicker for the blocker and pants. I am a very satisfied customer and whenever anyone I know is looking for gear, I recommend them to Dukes.
Steve Owczarek
Shelby Township, MI USA
Zack was very easy to deal with and answered all of my questions promptly either by phone or email. And those that he couldn't answer, he contacted the manufacturer to find out for me. The hardest part of the whole process was deciding on what colors to get on the pads.
My order was processed over the phone and I faxed my color sheet over. The promised delivery time was met and I couldn't be happier. The pads turned out great! And a nice part to add is that Zack even remembered me a few months later when I called up to order a matching McKenney 851 blocker and McKenney 855 pants.
And I couldn't have found a better price. With the money I saved on the pads through Dukes, I was able to save up that much quicker for the blocker and pants. I am a very satisfied customer and whenever anyone I know is looking for gear, I recommend them to Dukes.
Steve Owczarek
Shelby Township, MI USA
I
decided to go "off the shelf" since, quite frankly,
I was sick of putting up with waits. I have Waited
26 weeks, 18 weeks, 27 weeks, and 20 weeks for
various custom orders to be filled by some of the
smaller companies. While I prefer custom equipment
over off the shelf, I could not stomach the
possibility yet another wait. Dukes had earned a
terrific reputation themselves as a hockey outlet.
PB gave me some excellent, honest advice about my
selections. He didn't pressure me into buying one
or the other, and gave me the positives and
negatives of my choices. In the end, we decided the
Velo would best suit my needs.
Then we moved on to Zack and Dukes. Zack sent me a custom color sheet from Vaughn, and I filled it out with a few specific instructions on how I wanted the colors arranged. It was difficult to fill out the form because Vaughn has a color sheet for regular handed blockers, but nothing for a full right, and I was very worried that Vaughn would misinterpret my instructions. Zack and PB both double/triple checked with the Vaughn custom dept. to make sure everyone understood what I wanted.
Grade for PB and Zack's customer service: A+ If I ever order off the shelf gear again, I will go with Dukes. Their reputation for customer service is well-deserved.
A. Zias
Ohio, U.S.A.
Then we moved on to Zack and Dukes. Zack sent me a custom color sheet from Vaughn, and I filled it out with a few specific instructions on how I wanted the colors arranged. It was difficult to fill out the form because Vaughn has a color sheet for regular handed blockers, but nothing for a full right, and I was very worried that Vaughn would misinterpret my instructions. Zack and PB both double/triple checked with the Vaughn custom dept. to make sure everyone understood what I wanted.
Grade for PB and Zack's customer service: A+ If I ever order off the shelf gear again, I will go with Dukes. Their reputation for customer service is well-deserved.
A. Zias
Ohio, U.S.A.
I ordered
these in April 2002 from Dukes. Zack was great, I
had alot of questions because this was the first
set of pads I had ever custom ordered. I must have
emailed him over 50 times before and durring the
process and everytime I got a quality answer.
Another person at Dukes that made the ordering
process easy was our own board member Paul. I
started talking to Paul about a month before I
order, he told what he thought of the 580s and
other pads I was interested in. With my quote the
pads were going to come that week I need them but
Zack tried as hard as he could and got them to me a
week early. I give Dukes A +++ customer services
and I recommend anyone that is going custom or even
normal gear to order at Dukes.
J. Labrecque
J. Labrecque
I have just
purchased my koho 580 pads blocker and a koho 590
catcher. I am plased to say that the service that I
jad at Duke's was absoulutely stunning. Zack helped
me out with all my needs and my tough decision
between the koho 580s and the vaughn velocitys, but
he mae sure i walked out of the store with a great
set of equipment and and an awesome price (which
pleases my parents very much so).
After having such a great experience at Duke's my father and I are more than happy to make te hour and half drive to get all of mine and my brothers hockey needs. So once more thanks a lot Zack and we will see you in the not to distant future (probably for a mask) and you will probably end up meeting my little brother.
Jonathan Hull
Port Hope, ON
After having such a great experience at Duke's my father and I are more than happy to make te hour and half drive to get all of mine and my brothers hockey needs. So once more thanks a lot Zack and we will see you in the not to distant future (probably for a mask) and you will probably end up meeting my little brother.
Jonathan Hull
Port Hope, ON
My
son and I learned about Dukes seven years ago
and we have brought all his goaltending equipment
there every since. I have checked out other stores
in the Greater Toronto area that carry goalie
equipment and have never found better prices. Not
only are the prices the best anywhere, the service
is outstanding. They always take the time to make
sure Brad has the perfect fit and he has seen all
the different equipment available. I also have to
mention the fact that when something does go wrong,
they go to extremes to correct the situation. A few
years ago we purchased a pair of Velocity pads and
the blue colour ran into the white, no fault of
Dukes but I returned to them and they jumped into
action, they offered a pair of pads for Brad to use
while his were being repaired, and they had him a
new pair from Vaughn within two weeks. We would
never think of getting our equipment anywhere else.
I have also started buying all the equipment for my
younger son he is a defenseman, and Dukes prices on
player equipment is also the best.
Grant & Brad Parzych
Grant & Brad Parzych
After our two
sons (ages 8 and 12) finished their week of goalie
training at the Stars Camp in Guelph last summer,
we vacationed in Toronto for a few days. Well, if
you call shopping for goalie equipment a vacation.
There's not much to look at or try out at the retailers available in New Jersey for goalies of any age. So after doing the rounds in the Toronto area, we settled on the folks at Duke's. Gary was superb with both boys, taking the time to fit all the gear and explain why some manufacturers designs would work and others wouldn't work because of their size. We were upgrading from some basic starter gear for both to the next level in quality...and price. In the end we decided to custom order gear for both boys. Our experience was painless.
At this point there is absolutely no thought of looking elsewhere for future purchases. It's easier for us to work with Gary long distance than with one of our local stores.
BTW - Both boys won first time out in their new gear; the little guy had a shutout!
Randy Fedor
Hillsborough, NJ
There's not much to look at or try out at the retailers available in New Jersey for goalies of any age. So after doing the rounds in the Toronto area, we settled on the folks at Duke's. Gary was superb with both boys, taking the time to fit all the gear and explain why some manufacturers designs would work and others wouldn't work because of their size. We were upgrading from some basic starter gear for both to the next level in quality...and price. In the end we decided to custom order gear for both boys. Our experience was painless.
At this point there is absolutely no thought of looking elsewhere for future purchases. It's easier for us to work with Gary long distance than with one of our local stores.
BTW - Both boys won first time out in their new gear; the little guy had a shutout!
Randy Fedor
Hillsborough, NJ
Hi, I just wanted to say thank you for
everything you've done during the
process of my new trapper and blocker order. Your great service has made me
more comfortable about ordering custom equipment and if I ever have to do so
again I will most likely buy from you guys at Dukes. So next time anyone
asks me where is the best place to get custom equipment I will definately
make sure to tell them from Dukes.
Thanks for all your hard work and sorry for all the e-mails
Chris Morin (a proud customer of dukes)
process of my new trapper and blocker order. Your great service has made me
more comfortable about ordering custom equipment and if I ever have to do so
again I will most likely buy from you guys at Dukes. So next time anyone
asks me where is the best place to get custom equipment I will definately
make sure to tell them from Dukes.
Thanks for all your hard work and sorry for all the e-mails
Chris Morin (a proud customer of dukes)
Hi!
Last season I ended up coming to Duke's in search of a new pair of pads. I couldn't believe the selection you guys had! It was also amazing the knowledge that the goaltending dept. had. I was trying on a pair of Brians Demons when all of a sudden Gary appeared out of no where, and practically with out looking at me told me the exact pair of pads I needed, just by looking at me, he already had seemed to know, what type of goalie I was and what size I needed, and the perfect match for me, which ended up being Eagle PMW1's! I was surprised, because he got me right on, and his knowledge paid off for me dearly this season! I ended up having an amazing season with a 0.98 gaa, and a 0.944 save %. I am very pleased with the service I got there, and I'll definitely be back for my next set of equipment!
Will
Last season I ended up coming to Duke's in search of a new pair of pads. I couldn't believe the selection you guys had! It was also amazing the knowledge that the goaltending dept. had. I was trying on a pair of Brians Demons when all of a sudden Gary appeared out of no where, and practically with out looking at me told me the exact pair of pads I needed, just by looking at me, he already had seemed to know, what type of goalie I was and what size I needed, and the perfect match for me, which ended up being Eagle PMW1's! I was surprised, because he got me right on, and his knowledge paid off for me dearly this season! I ended up having an amazing season with a 0.98 gaa, and a 0.944 save %. I am very pleased with the service I got there, and I'll definitely be back for my next set of equipment!
Will
I wasn't
sure where to send feedback so I looked up whatever
addresses you guys had posted on your website.
I basically just wanted to say how impressed I was by the customer service experience I had at Duke's source for sports. Getting into a new sport can sometimes be intimidating but I was made to feel very comfortable by the excellent knowledgeable staff. Special thank you to both Jason and Zack who helped me find what I needed, at the right price and quality, quickly and easily. I will most definitely be a return customer and send friends to Dukes.
Thanks Again!
Kyle Edsall
I basically just wanted to say how impressed I was by the customer service experience I had at Duke's source for sports. Getting into a new sport can sometimes be intimidating but I was made to feel very comfortable by the excellent knowledgeable staff. Special thank you to both Jason and Zack who helped me find what I needed, at the right price and quality, quickly and easily. I will most definitely be a return customer and send friends to Dukes.
Thanks Again!
Kyle Edsall
To Alex &
Duke's:
I want to thank you for sending the goalie pads. I really love them. They will be great for me next season. I am 10 and will be playing in Atom. I have been playing for 3 years and this my first new goal pads. I took a picture for you to see. Thank you again so much.
Stephanie Larabee - Edmonton, AB.
I want to thank you for sending the goalie pads. I really love them. They will be great for me next season. I am 10 and will be playing in Atom. I have been playing for 3 years and this my first new goal pads. I took a picture for you to see. Thank you again so much.
Stephanie Larabee - Edmonton, AB.
Hey
all,
It’s been a while since I picked up my gear from you guys, but I just wanted to say thanks! First new set… thanks to 7 months working at McDonalds. I wanted to send a picture sooner, but better late than never I guess. Anyways, just like to send a thanks out, especially to Gary Doma. You were probably freaked out at first when you saw then sketch I brought in. but after all that time getting the colours right on the computer, it was finalized. The yellow, orange, black, and purple placed haphazardly over the pads and gloves. I can’t say how much I appreciate this. I attached a pic of one of my games. Thought I would tape the stick add that last touch just for the picture for all you guys over there. Anyways, Doma, when I get my bank account up above $0, then I’m hoping to get a custom painted mask. One of these days in the near future… hopefully. Just let me know pricings, and I’ll let you know how long it’ll be before flipping burgers gets me there. In the meantime, THANKS!!!!
Jessy Noble
It’s been a while since I picked up my gear from you guys, but I just wanted to say thanks! First new set… thanks to 7 months working at McDonalds. I wanted to send a picture sooner, but better late than never I guess. Anyways, just like to send a thanks out, especially to Gary Doma. You were probably freaked out at first when you saw then sketch I brought in. but after all that time getting the colours right on the computer, it was finalized. The yellow, orange, black, and purple placed haphazardly over the pads and gloves. I can’t say how much I appreciate this. I attached a pic of one of my games. Thought I would tape the stick add that last touch just for the picture for all you guys over there. Anyways, Doma, when I get my bank account up above $0, then I’m hoping to get a custom painted mask. One of these days in the near future… hopefully. Just let me know pricings, and I’ll let you know how long it’ll be before flipping burgers gets me there. In the meantime, THANKS!!!!
Jessy Noble
Thank you
Scott for your terrific customer service provided
to my son Michael yesterday and throughout the
Bauer ordeal waiting for his blocker/catcher. Your
product knowledge and friendly nature always
impresses my son and me too. You already know I
recommend Dukes to everyone that asks “where should
I go to get my equipment?.. speak to
Gary.”
Appreciate your help. Thanks.
Mark
Appreciate your help. Thanks.
Mark
Alex, Zack and
Scott,
Thank you for all your hard work and AWESOME customer service on my custom order RBK P2 pads. I never have recieved this kind of customer service and I want to thank you guys. Keep up the great job.! Matt Reitz
Thank you for all your hard work and AWESOME customer service on my custom order RBK P2 pads. I never have recieved this kind of customer service and I want to thank you guys. Keep up the great job.! Matt Reitz
To
everyone at Duke's,
I recently bought a custom set of Vaughn V3 pads, blocker, and glove
from your store. They are even shown on your web site. I just
wanted to pass along how grateful I am for all of your service. The
pads are great, fit right, and everyone was very helpful in
suggesting the right equipment based upon my body. I live close to
Harrisburg, PA and do not have anyone I can trust in regards to
goalie equipment. It is a welcome relief to get exactly what i asked
for. Again, my many thanks to all and I tell everyone that asks
about my gear to contact Duke's!
Tom Rigling
I recently bought a custom set of Vaughn V3 pads, blocker, and glove
from your store. They are even shown on your web site. I just
wanted to pass along how grateful I am for all of your service. The
pads are great, fit right, and everyone was very helpful in
suggesting the right equipment based upon my body. I live close to
Harrisburg, PA and do not have anyone I can trust in regards to
goalie equipment. It is a welcome relief to get exactly what i asked
for. Again, my many thanks to all and I tell everyone that asks
about my gear to contact Duke's!
Tom Rigling
Hi,
We purchased goalie pads and glove set from you for our son @ Xmas. Just wanted to let you know we are very pleased with the gear and your service was second to none. Delivery time was minimal and you reassured me that my son would be more than happy with the gear. You were right. Thanks and I am certain we will do buisness again soon. Attached is a pic of the gear on the ice.
Joanne Ferguson
Nova Scotia.
We purchased goalie pads and glove set from you for our son @ Xmas. Just wanted to let you know we are very pleased with the gear and your service was second to none. Delivery time was minimal and you reassured me that my son would be more than happy with the gear. You were right. Thanks and I am certain we will do buisness again soon. Attached is a pic of the gear on the ice.
Joanne Ferguson
Nova Scotia.
Hi
Duke's Staff:
Love the Navy/White/Sport Gold Rbk PI set you got me. Lots of people on the
team like them too. They feel lighter, so I can move faster, which is always
a good thing. Love the customer service as well. Future orders will be
coming from you (Collegiate hockey is around the corner... haha).
Thanks,
Kevin Beato
Love the Navy/White/Sport Gold Rbk PI set you got me. Lots of people on the
team like them too. They feel lighter, so I can move faster, which is always
a good thing. Love the customer service as well. Future orders will be
coming from you (Collegiate hockey is around the corner... haha).
Thanks,
Kevin Beato
My daughter was told the last time we came in that
we can update the picture on your customer
testimonials. I am sending you a current
picture of Stephanie from Edmonton, Alberta.
She now lives in Keswick, Ontario. She has
been on the site for 2 years but has grown a lot
since and has bought some new equipment from you.
This is what Stephanie wrote for all the staff at
Dukes Source for Sports.
"Thank you for all the help you have been in ensuring that I have the right fit in equipment and making sure that I am protected and safe while I'm out on the ice. Duke's Sports is awesome and I hope to come in for all my goalie equipment there! I have never been to a store where there was so many friendly people to help me and that didn't look at me funny because I was a girl and played goal. Thank you sooooooo much Dukes, you guys Rock! I got new pads from you when I was in Edmonton and I just got my first goalie skates and a new catcher and blocker from you when I moved to Ontario this year, I hope that I can buy all my gear from you guys, no matter how far I live. I have been a goalie for 4 years now and nobody has ever helped me as much as Dukes, Thank you!, Thank you!, Thank you!!!"
Stephanie Larabee, Keswick, Ontario.
Age 11, Georgina Golden Hawks Atom Div,
JR#1, Team Shannahan Ford.
"Thank you for all the help you have been in ensuring that I have the right fit in equipment and making sure that I am protected and safe while I'm out on the ice. Duke's Sports is awesome and I hope to come in for all my goalie equipment there! I have never been to a store where there was so many friendly people to help me and that didn't look at me funny because I was a girl and played goal. Thank you sooooooo much Dukes, you guys Rock! I got new pads from you when I was in Edmonton and I just got my first goalie skates and a new catcher and blocker from you when I moved to Ontario this year, I hope that I can buy all my gear from you guys, no matter how far I live. I have been a goalie for 4 years now and nobody has ever helped me as much as Dukes, Thank you!, Thank you!, Thank you!!!"
Stephanie Larabee, Keswick, Ontario.
Age 11, Georgina Golden Hawks Atom Div,
JR#1, Team Shannahan Ford.
